Business Operations Analyst - Arrowsphere

Position:Business Operations Analyst - Arrowsphere

Job Description:Join ArrowSphere and contribute to the development of an innovative cloud management platform! ArrowSphere, offered by Arrow ECS, simplifies the complexity of delivering multi-cloud software and solutions by integrating leading providers such as Microsoft, AWS, and IBM, serving 27 Arrow entities worldwide.

As part of the FinOps team, we are expanding to strengthen our AWS operations. In this role, you will ensure the availability, reliability, and accuracy of data within the ArrowSphere platform. You will collaborate with multiple internal stakeholders across Europe and North America.

Key Responsibilities

1. AWS Operations

Perform daily operational tasks to manage AWS models within our platform and AWS environments, including:

Configure and onboard/offboard AWS accounts, update setups and billing details

Reconcile accounts in our platform

Report new accounts to AWS

Validate and process orders according to guidelines

Update discounts and adapt to evolving operational processes

Open and follow up on AWS cases in the event of issues

2. AWS Billing & Discounts

Reconcile monthly invoicing for all countries accurately and on time

Analyze and resolve discrepancies

Conduct AWS consumption and discount analysis, ensuring coherence and alignment

3. Cross-Team Collaboration

Work closely with team members on AWS-related activities

Coordinate with internal ArrowSphere teams (technical, infra, support, data scientists) to resolve issues

Provide timely feedback and responses to business, sales, and finance inquiries

4. Process Improvement & Projects

Support implementation and operations for new AWS models (e.g., Billing Transfer)

Contribute to defining and documenting new processes

Assist with AWS or ArrowSphere-related projects as needed

Qualifications

Minimum 2 years of experience in Business/Operations or related field

Proficiency in English and French

Ability to navigate complex environments

Highly organized and detail-oriented

Strong analytical and communication skills

Solid IT skills, including proficiency in Excel and PowerPoint; knowledge of SQL is a plus

Comfortable taking on challenges and adapting to change

#LI-JC1

Location:MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:Full time

Job Category:Business Support

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