Job Description – Deskside Support Engineer L1

Celtic Management Services

Bruxelles · Belgium · €2.500,00 - €4.000,00 per month

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Position: Deskside Support Engineer – L1 Location: Brussels, Belgium Experience: 3+ Years Work Model: Onsite Contract Type: B2B Contract Contract Duration: 12 Months Language Requirement: French or Dutch (mandatory)

Job Summary

We are looking for a skilled Deskside Support Engineer – L1 to provide onsite IT support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations for end users.

Key Responsibilities

Provide onsite deskside and end-user IT support. Troubleshoot Windows OS, laptops, desktops, printers, and peripheral devices. Support Microsoft 365 applications, Outlook, Teams, and related services. Install, configure, and maintain hardware and software. Diagnose and resolve basic network, connectivity, and access issues. Manage incidents and service requests through an ITSM ticketing system. Escalate complex technical issues to L2/L3 support teams. Maintain accurate documentation of incidents, resolutions, and IT assets.

Required Skills and Qualifications

Minimum 3 years of experience in Deskside Support, Desktop Support, or EUC Support. Strong knowledge of Windows operating systems and Microsoft 365. Hands-on experience in hardware and software troubleshooting. Basic understanding of LAN, Wi-Fi, VPN, and network connectivity. Experience with ITSM tools such as ServiceNow, Jira Service Management, or similar. Strong communication, customer service, and problem-solving skills. Ability to work onsite in Brussels, Belgium.

Language Requirements

French or Dutch proficiency is mandatory. Candidates must be fluent in at least one of these languages. English communication skills are preferred.

Contract Requirements

Contract Type: B2B Contract Duration: 12 months Work Model: Onsite Candidates must have valid authorization to work in Belgium and be eligible for the proposed B2B engagement. Immediate or short-notice availability is preferred.

How to Apply

Interested candidates can share their updated CV along with the following details:

Current location Total and relevant experience French/Dutch language proficiency Notice period and availability Work authorization status Expected B2B rate

Pay: €2.500,00 - €4.000,00 per month

Work Location: In person

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